Sustainable Governance
Customer Service and Satisfaction
GameSparcs maintains close communication and interaction with customers, protecting their rights. Each product has a dedicated customer service unit to resolve issues, reduce repeated complaints, and assist with quick problem-solving. We offer multiple communication channels, including Facebook, website support, customer service email, store comments, and occasional in-person visits. A multilingual knowledge base helps players find answers efficiently, reducing the time spent on inquiries. In 2023, we handled over 40,000 service requests, with a 25% reduction in monthly complaints compared to 2022.
Regular customer feedback reviews and service function evaluations are critical amidst market competition and technological advancements. In 2023, we implemented over 450 system function and interface improvements based on customer feedback. Monthly reviews assess customer service functions, updating or adding features as needed.
Protecting customer privacy is paramount. The Company strictly comply with personal data protection laws and enhance information security measures. Regular security awareness campaigns and cooperation with law enforcement prevent fraud and illegal activities, ensuring no customer data breaches.
